Privacy Policy
34a Labs is committed to protecting your privacy. This Eden
Laboratory Online Privacy Statement applies to data collected by 34a
Labs through the majority of its Web sites and services, as well as
its offline product support services. It does not apply to those 34a
Labs sites, services and products that do not display or link to
this statement or that have their own privacy statements. Some
products and services mentioned in this statement may not be
available in all markets at this time.
Collection of Your Personal Information
At some 34a Labs sites, we ask you to provide personal information,
such as your e-mail address, name, home or work address, or
telephone number. We may also collect demographic information, such
as your ZIP code, age, gender, preferences, interests and favorites.
If you choose to make a purchase or sign up for a paid subscription
service, we will ask for additional information, such as your credit
card number and billing address, which is used to create a 34a Labs
billing account.
We may collect information about your interaction with 34a Labs
sites and services. For example, we may use website analytics tools
on our site to retrieve information from your browser, including the
site you came from, the search engine(s) and the keywords you used
to find our site, the pages you view within our site, your browser
add-ons, and your browser's width and height. We may also use
technologies, such as cookies and web beacons, to collect
information about the pages you view, the links you click and other
actions you take on our sites and services. Additionally, we collect
certain standard information that your browser sends to every
website you visit, such as your IP address, browser type and
language, access times and referring Web site addresses.
Use of Your Personal Information
34a Labs collects and uses your personal information to operate and
improve its sites and services. These uses may include providing you
with more effective customer service; making the sites or services
easier to use by eliminating the need for you to repeatedly enter
the same information; performing research and analysis aimed at
improving our products, services and technologies; and displaying
content and advertising that are customized to your interests and
preferences
We also use your personal information to communicate with you. We
may send certain mandatory service communications such as welcome
letters, billing reminders, information on technical service issues,
and security announcements.
Personal information collected on 34a Labs sites and services may be
stored and processed in the United States or any other country in
which 34a Labs or its affiliates, subsidiaries or service providers
maintain facilities. 34a Labs abides by the safe harbor framework as
set forth by the U.S. Department of Commerce regarding the
collection, use, and retention of data from the European Union.
Sharing of Your Personal Information
Except as described in this statement, we will not disclose your
personal information outside of 34a Labs and its controlled
subsidiaries and affiliates without your consent. Some 34a Labs
sites allow you to choose to share your personal information with
select 34a Labs partners so that they can contact you about their
products, services or offers.
Some 34a Labs services may be co-branded and offered in conjunction
with another company. If you register for or use such services, both
34a Labs and the other company may receive information collected in
conjunction with the co-branded services.
We occasionally hire other companies to provide limited services on
our behalf, such as handling the processing and delivery of
mailings, providing customer support, hosting websites, processing
transactions, or performing statistical analysis of our services.
Those service providers will be permitted to obtain only the
personal information they need to deliver the service. They are
required to maintain the confidentiality of the information and are
prohibited from using it for any other purpose. However, for credit
card processing, our fraud detection vendors may use aggregate data
to help improve their service. This helps them more accurately
detect fraudulent uses of credit cards. We may access or disclose
information about you, including the content of your communications,
in order to: (a) comply with the law or respond to lawful requests
or legal process; (b) protect the rights or property of Eden
Laboratory or our customers, including the enforcement of our
agreements or policies governing your use of the services; or (c)
act on a good faith belief that such access or disclosure is
necessary to protect the personal safety of 34a Labs employees,
customers or the public.
Accessing Your Personal Information
You may have the ability to view or edit your personal information
online. In order to help prevent your personal information from
being viewed by others, you will be required to sign in with your
credentials (e-mail address and password). The appropriate method(s)
for accessing your personal information will depend on which sites
or services you have used. You can write us by contacting
privacy@34alabs.com and we will contact you within 30 days regarding
your request.
Communication Preferences
You can stop the delivery of future promotional e-mail from Eden
Laboratory sites and services by following the specific instructions
in the e-mail you receive.
Security of Your Personal Information
34a Labs is committed to protecting the security of your personal
information. We use a variety of security technologies and
procedures to help protect your personal information from
unauthorized access, use, or disclosure. For example, we store the
personal information you provide on computer systems with limited
access, which are located in controlled facilities. When we transmit
highly confidential information (such as a credit card number or
password) over the Internet, we protect it through the use of
encryption, such as the Secure Socket Layer (SSL) protocol.
If a password is used to help protect your accounts and personal
information, it is your responsibility to keep your password
confidential. Do not share this information with anyone. If you are
sharing a computer with anyone you should always log out before
leaving a site or service to protect access to your information from
subsequent users.
Collection and Use of Children's Personal
Information
Many 34a Labs sites and services are intended for general audiences
and do not knowingly collect any personal information from children.
When am 34a Labs site does collect age information, and users
identify themselves as under 13, the site will either block such
users from providing personal information, or will seek to obtain
consent from parents for the collection, use and sharing of their
children's personal information. We will not knowingly ask children
under the age of 13 to provide more information than is reasonably
necessary to provide our services.
Please note that if you grant consent for your child to use Eden
Laboratory services, this will include such general audience
communication services as e-mail, instant messaging, and online
groups, and your child will be able to communicate with, and
disclose personal information to, other users of all ages. Parents
can change or revoke the consent choices previously made, and
review, edit or request the deletion of their children's personal
information
Use of Cookies
34a Labs Web sites use "cookies" to enable you to sign in to our
services and to help personalize your online experience. A cookie is
a small text file that is placed on your hard disk by a Web page
server. Cookies contain information that can later be read by a Web
server in the domain that issued the cookie to you. Cookies cannot
be used to run programs or deliver viruses to your computer.
One of the primary purposes of cookies is to store your preferences
and other information on your computer in order to save you time by
eliminating the need to repeatedly enter the same information and to
display your personalized content and appropriate advertising on
your later visits to these sites.
You have the ability to accept or decline cookies. Most Web browsers
automatically accept cookies, but you can usually modify your
browser setting to decline cookies if you prefer. If you choose to
decline cookies, you may not be able to sign in or use other
interactive features of 34a Labs sites and services that depend on
cookies, and some advertising preferences that are dependent on
cookies may not be able to be respected.
Use of Web Beacons
34a Labs Web pages may contain electronic images known as Web
beacons - sometimes called single-pixel gifs - that may be used to
assist in delivering cookies on our sites and allow us to count
users who have visited those pages and to deliver co-branded
services. We may include Web beacons in promotional e-mail messages
or our newsletters in order to determine whether messages have been
opened and acted upon.
34a Labs may also employ Web beacons from third parties in order to
help us compile aggregated statistics regarding the effectiveness of
our promotional campaigns or other operations of our sites. We
prohibit Web beacons on our sites from being used by third parties
to collect or access your personal information.
Finally, we may work with other companies that advertise on Eden
Laboratory sites to place Web beacons on their sites in order to
allow us to develop statistics on how often clicking on an
advertisement on a 34a Labs site results in a purchase or other
action on the advertiser's site.
Controlling Unsolicited E-mail ("Spam")
34a Labs is concerned about controlling unsolicited commercial
e-mail, or "spam." 34a Labs will not sell, lease or rent its e-mail
subscriber lists to third parties. While Eden Laboratory continues
to actively review and implement new technology, such as expanded
filtering features, there is no currently available technology that
will totally prevent the sending and receiving of unsolicited
e-mail. Using junk e-mail tools and being cautious about the sharing
of your e-mail address while online will help reduce the amount of
unsolicited e-mail you receive.
Enforcement of This Privacy Statement
If you have questions regarding this statement, you should first
contact us by email at
privacy@34alabs.com.
Changes to This Privacy Statement
We will occasionally update this privacy statement to reflect
changes in our services and customer feedback. When we post changes
to this Statement, we will revise the "last updated" date at the top
of this statement. If there are material changes to this statement
or in how 34a Labs will use your personal information, we will
notify you either by prominently posting a notice of such changes
prior to implementing the change or by directly sending you a
notification. We encourage you to periodically review this statement
to be informed of how 34a Labs is protecting your information.
Contacting Us
34a Labs welcomes your comments regarding this privacy statement. If
you have questions about this statement or believe that we have not
adhered to it, please contact us by email at
privacy@34alabs.com